Use the configuration values displayed in your hosting control panel. Server hostnames and ports are account-specific; copying settings from another provider often causes certificate or login errors.
Before you begin
Sign in through the official client area and keep account-specific values from your activation email available. Make a backup before changing production data or configuration.
Steps
- Choose IMAP: IMAP keeps messages synchronized across devices. Use POP only when you deliberately want local download behavior.
- Enter identity details: Use the complete email address as the username for both incoming and outgoing mail.
- Enable encryption: Select SSL/TLS for IMAP and SMTP and use the documented secure ports. Require SMTP authentication.
- Test both directions: Send to an external mailbox and reply. Receiving success does not prove that SMTP is configured.
- Avoid duplicate setups: Remove or disable obsolete account profiles so the app does not repeatedly prompt or send through an old server.
Important notes
- If automatic setup fails, use the manual settings shown in the control panel.
- A certificate warning usually means the wrong server hostname was entered; do not bypass it without verification.
When to contact support
Contact support if the documented controls are unavailable, the service reports an account-level restriction, or the issue continues after these checks. Include the affected domain or service, the exact error, a timestamp with timezone, and the steps already tried. Never include passwords, one-time codes, private keys, or complete payment details.
