Cancellation can permanently remove website files, databases, mailboxes, backups, and configuration. Complete the exit checklist before submitting the request.
Before you begin
Sign in through the official client area and keep account-specific values from your activation email available. Make a backup before changing production data or configuration.
Steps
- Inventory dependencies: List websites, databases, DNS, mailboxes, forwarders, cron jobs, SSL, and integrations tied to the service.
- Export and verify: Download files and databases, export mail if needed, and test the backup outside the account.
- Move external services: Transfer or repoint domains, preserve DNS records, migrate email, and update third-party allowlists.
- Review timing and charges: Check the cancellation type, notice period, refund terms, renewal invoices, and separate domain services.
- Submit through the client area: Use the formal cancellation workflow and retain the confirmation number or message.
- Verify after completion: Confirm the intended service ended, unrelated services remain active, and no required data is accessible only on the old account.
Important notes
- Stopping payment is not a safe substitute for a cancellation request.
- Domain registration may remain active even when hosting is cancelled; verify each service separately.
When to contact support
Contact support if the documented controls are unavailable, the service reports an account-level restriction, or the issue continues after these checks. Include the affected domain or service, the exact error, a timestamp with timezone, and the steps already tried. Never include passwords, one-time codes, private keys, or complete payment details.
